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How to Fix SAS Error
"Connection failed: connection to the remote browser server failed"

Question: When you run SAS 9.2, you may see some log error message:
"Could not display help because connection to the remote server failed".

or "Connection failed: The requested information could not be displayed because the connection to the remote browser server failed. Either start the remote browser server on your computer or enter the URL below into a web browser to download or install the remote browser server."


Answer: The remote browser is new for SAS 9.2. It allows you to view HTML, PDF, and RTF files created on Windows 64-bit and non-Windows platforms in a local Windows-based browser window. The remote browser is discussed here.

Installing the remote browser via the URL in the dialog message is one option for circumventing the problem. However, if you are running SAS 9.2 TS2M0 on a Windows 64-bit machine and are running SAS directly (or locally) on the Windows 64-bit machine, add the following OPTIONS statement can fix the log error:

options helpbrowser=sas;
This will display your ODS output locally and eliminates the need for the remote browser server.

If the OPTIONS statement above circumvents the original problem and you want to set the default value of the HELPBROWSER option to SAS, modify your SASV9.CFG file to add the following line:
-HELPBROWSER SAS

On Windows, you will find the SASV9.CFG file in the following Windows directory (where !SASROOT is your default SAS install directory): !SASROOT\nls\en


Disable Windows TCP/IP auto-tunning
for better connection to SAS server

To make the connection to your remote SAS server better, you might need to check the following connection mode.

Sometimes it is helpful to disable Windows's autotuning of TCP/IP.

Some networking devices, such as SPI firewalls, some NAT routers, VPN endpoints, WiFi devices have problems with the way Windows Vista resizes the TCP Window. Possible symptomps include: web traffic ok, email timeouts on receiving only, slow or no network file server access, random network timeouts or connectivity problems, freezing or slow web browsing or VPN connections.

To show the current setting for your computer, run the following first:

1) Click Start --> All Programms --> Accessories --> Command Prompt, Right click "Command Prompt" to choose "Run as administrator"

2) copy the following code on the black/dark screnn and click enter:
netsh interface tcp show global

3) There will be a few settings pumping out, one of them is for auto-tuning, if the setting is not "disabled", you can run the following code:
netsh interface tcp set global autotuning=disabled

4) If it actually gets worse, you can set it back the default setting by copy the following code:

netsh interface tcp set global autotuningl=normal

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